Built for practices that cannot hand patient information to an off-the-shelf answering service. Signed Business Associate Agreement before your line goes live.
Almost every call to your office starts with a patient explaining a symptom — which makes almost every call protected health information. Most AI answering services keep those recordings and transcripts on infrastructure you can't see, with no Business Associate Agreement and no record of who read what.
If it ever comes up in an audit, it lands on your practice, not the vendor. That is the whole reason this build exists separately from our general small-business product.
Not a promise to get around to it. The agreement is in place before your AI answers a single call, because without it the rest does not matter.
Transcripts are encrypted and access is restricted to people who need it — with a record of who opened what. That audit trail is what a general service cannot give you.
The receptionist is not trying to take a history. Less sensitive information collected up front means less of it sitting around to be exposed later.
The base service and the compliance layer are priced separately so you can see exactly what each one costs. Setup is cost-recovery only and is never discounted — for anyone, ever.
A HIPAA-compliant AI receptionist for practices that handle protected health information on every call.
Live in 3 business days or your setup fee back · First monthly payment due 30 days after go-live · Cancel anytime
Monthly plans: Solo — $1,100/mo · Busier office — $1,600/mo
Not what you need? If you run a law office, see our law offices plans instead. For any other kind of small business, our general plans live at myaiworker.online.
Yes — for every medical plan, before go-live. That's part of what the $600/mo HIPAA compliance rider pays for. If a vendor won't sign one, they shouldn't be near your phones.
Only what it takes to book and route the appointment. It is not trying to take a history. Less sensitive information collected means less sitting around to be exposed later.
Encrypted storage, with access restricted to people who need it and a record of who opened what. That record is the part a general answering service usually cannot give you.
No. Setup is priced at cost and is never discounted, promoted, or negotiated. That is a deliberate policy, not a negotiating posture.
No. Month-to-month — cancel anytime. Your first monthly payment isn't due until 30 days after your AI goes live.
One honest note. No vendor can make your practice compliant on its own — compliance depends on how your office operates as a whole. What we do is make sure the AI answering your phones is built, papered, and configured so it strengthens your posture instead of quietly undermining it. Review the specifics with your own counsel or compliance officer before you go live.
Riley is on our homepage and answers compliance and pricing questions out loud — she is the same product that would be answering your phones.